FreeScout
Ticketing
Email-based customer support application, help desk and shared mailbox (alternative to Zendesk and Help Scout).
Actively maintained
Real momentum
AGPL-3.0
Easy to use but powerful open-source support and ticketing system.
Zammad is an open-source ticketing project positioned as an alternative to Ticket management, with 5.9k GitHub stars and a health score of 92/100. It committed 2375 times in the last twelve months across 12 of those months, and its status is actively maintained. Licence: AGPL-3.0. It has real momentum, so treat it as a live competitor rather than a stale repository.
| Status | Actively maintained — Committed within the last 45 days. |
|---|---|
| Last commit | 2026-08-14 |
| Days since last commit | 3 |
| Commits, last 3 months | 619 |
| Commits, last 12 months | 2375 |
| Months with activity | 12 of 12 |
| Last release | None detected |
| Archived | No |
| Licence | AGPL-3.0 |
| Category | Ticketing |
| Positioned against | Ticket management |
Health score combines commit recency, twelve-month commit volume, months with activity, release recency and archive state. Metadata refreshed August 2026.
Copyleft (GPL, AGPL, MPL): derivative work must stay open. AGPL also covers software offered over a network, which blocks most closed SaaS wrappers.
This matters most when you plan to sell a hosted version. A permissive licence means anyone — including a competitor with more capital — can do the same, so your defensibility has to come from distribution, support or data, not from the code.
Zammad is shipping code consistently, so a buyer comparing your product will find a maintained free option. Price and position against the total cost of self-hosting it, not against the paid incumbent's list price.
The clearest opening in the dataset. Low open-source competition usually means either a genuinely underserved need or a market too small to attract volunteers — validate demand before assuming the former.
Actively maintained. Zammad recorded 2375 commits over the last twelve months, with activity in 12 of those months and 619 commits in the last quarter. Last commit: 2026-08-14. No recent release was detected. Committed within the last 45 days.
Zammad is published under AGPL-3.0. Copyleft (GPL, AGPL, MPL): derivative work must stay open. AGPL also covers software offered over a network, which blocks most closed SaaS wrappers.
Zammad targets the same job as Ticket management and is actively shipping. Adoption sits at 5.9k stars. Whether it is a good replacement depends on your deployment constraints: self-hosting adds infrastructure, upgrade and security work that a commercial subscription absorbs for you.
21 open-source implementations, 10 of them actively maintained, led by Zammad at 5.9k stars. Saturation score 35/100 — Open. Thin or poorly maintained open-source coverage.
Ticketing
Email-based customer support application, help desk and shared mailbox (alternative to Zendesk and Help Scout).
Ticketing
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