CRM products charge a median of $18/mo at entry, ranging from $11 to $49. The median top tier is $70/mo, which is 3.9x the entry price, and the median jump between adjacent tiers is 1.88x. 38% ship a free plan and 27% use charm pricing (prices ending in 9). Benchmarked against 8 verified pricing pages, updated August 2026.
Category median entry ($18) versus the all-category median of $20. Sources: ComparEdge (CC BY 4.0), verified pricing pages.
The median entry price is $18/mo, with the cheapest paid plan in the dataset at $11 and the most expensive entry tier at $49. The median top tier reaches $70/mo.
Anchor your entry tier at $18/mo unless you have a defensible reason to sit outside the band. Then ship a middle tier at roughly 1.88x that price and a top tier near $70. Pricing below $11 signals a hobby tool to this category's buyers.
Not necessarily. Only 38% of CRM products have a free plan, so a trial or a demo is an acceptable substitute in this category.
The median is 3 tiers. Fewer than that leaves money with heavy users; more adds decision friction without lifting ARPU.
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