Failed 2020

    Apttus

    Apttus raised $400M+ to build a Configure-Price-Quote platform that lived on top of Salesforce. When Salesforce built its own CPQ, Apttus lost its biggest distribution channel and its strategic moat.

    Founded → Closed

    2006 → 2020

    Funding Raised

    $400M+

    Industry

    Enterprise SaaS/CPQ

    Country

    USA

    IdeaProof AI Failure Score

    60/100
    Market Fit Risk
    55
    Burn Rate Risk
    50
    Founder Risk
    35

    What Happened: The Timeline

    🚀

    2006

    Kirk Krappe and Neehar Giri found Apttus

    ⚠️

    2015

    Salesforce acquires SteelBrick — direct competition on Apttus's platform

    📈

    2017

    Raises $88M from K1; valued at $1.3B, IPO expected

    ⚠️

    2018

    Salesforce CPQ gains market share; Apttus growth decelerates

    📉

    2019

    Pivots away from Salesforce; tries to build own platform

    💀

    2020

    Merges with Conga via Thoma Bravo; effectively an exit at a loss

    Root Causes

    Apttus was an enterprise software company that specialized in Quote-to-Cash (QTC) and Configure-Price-Quote (CPQ) solutions — the software that helps sales teams generate accurate quotes, configure complex product bundles, and manage the entire revenue lifecycle from proposal to payment. Founded by Kirk Krappe and Neehar Giri, the company raised over $400 million and built its product primarily on top of the Salesforce platform. For years, Apttus was the dominant third-party CPQ solution for Salesforce customers. The company served over 500 enterprise customers including some of the world's largest companies. At its peak, Apttus was valued at approximately $1.3 billion and was widely expected to IPO. But Salesforce's decision to acquire SteelBrick (a competing CPQ solution) in 2015 and integrate it as 'Salesforce CPQ' fundamentally undermined Apttus's business. As Salesforce promoted its own native CPQ to customers, Apttus lost its primary distribution channel and faced a competitor that was deeply integrated into the platform Apttus itself depended on. The company tried to differentiate through AI-powered features and contract management, and eventually pivoted away from Salesforce dependency toward its own platform. But the damage was done. In 2020, Apttus merged with Conga, a document generation company, in a deal orchestrated by private equity firm Thoma Bravo. The merger valued the combined entity well below Apttus's $400M+ in invested capital. For investors — particularly K1 Investment Management, which had backed Apttus heavily — the outcome represented significant losses.

    Key Lessons Learned

    1. Building on a platform that can become your competitor is existential risk

    Apttus built its entire product on Salesforce. When Salesforce acquired SteelBrick and launched native CPQ, Apttus was competing with its own platform provider. This is the definition of platform dependency risk.

    2. Native platform features always have distribution advantages

    Salesforce CPQ was pre-integrated, easier to buy (same vendor), and promoted in every Salesforce sales conversation. Third-party apps on any platform face this risk.

    3. Pivoting platforms late is enormously expensive

    After 13 years building on Salesforce, Apttus tried to build its own platform. The engineering, sales, and marketing costs of this pivot consumed resources that could have been invested in differentiation.

    Competitors That Won

    Salesforce CPQ

    Native CPQ integrated into Salesforce platform

    Why they won: Platform-native integration, single vendor relationship, promoted by Salesforce's sales team

    DealHub

    Growing CPQ platform with modern UX

    Why they won: Multi-platform support (not Salesforce-dependent), faster implementation, modern interface

    Frequently Asked Questions

    Sources & References

    Could This Failure Have Been Prevented?

    IdeaProof's AI validates market demand, competitive positioning, and business model viability in minutes — catching the exact issues that sank Apttus.